To Place an Order Delivery Policies
Users/Buyers can access the website 24x7, 365 days and can place the order(s) at any time of their convenience. Studded jewellery can be viewed live online by prior booking an appointment with the sales executive online. For this, click the preferred time to book an appointment and during that time the sales executive shall meet the buyer online via Video Skype technology. Initially the appointment can be booked between 11.00 AM to 21.00 PM Indian Standard Time.
Online Payment Purchase Options and Taxation and Extra Charges
We accept Payment via Credit Card and Debit Card. Applicable taxes like VAT etc shall be over and above the price of the product and mentioned clearly and separately in the invoice.
Free Shipping and Insurance shall be provided by SJEPL.
Furthermore, SJEPL enjoys a worldwide reputation for both the design and manufacture of high quality jewellery. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect SJEPL’s creations. As a result, SJEPL cannot agree to or accept being the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that SJEPL may already be working on similar ideas. Consequently, Users are advised that SJEPL is not interested in receiving ideas or other proposals they may wish to submit.
SJEPL has tied-up with Lemuir Express to deliver goods in India and US. Approximate time for delivery within India is 2-3 working days for major cities and towns. For interior location(s) it might take approx. 5 working days. Location of delivery depends on the network reach of the logistics partner.
Shipping to Alternate Address
If the billing address and shipping address are different then it is the responsibility of the buyer to authenticate both addresses. If later a claim arises of not receipt of goods then it shall not be entertained. As a Policy, SJEPL does not do delivery to Hotel / Resort and P.O. Box addresses and/or any such non-permanent addresses.
Exchange Policy/Return Policy
1. The Company Shree JewellersEximpPvt Ltd shall accept all the returns of jewellery which is sold in US, only in India at its jewellery showroom in Jubilee Hills, Hyderabad and not in the US.
2. All our jewellery carries a lifetime exchange guarantee
3. The customer should get the jewellery in intact form i.e. without any tampering, alteration, wear and tear, damage etc. to our showroom in India. Jewellery which is intact only will be eligible for exchange or return. Jewellery suspected to be tampered will not be exchanged or return. All decisions by Shree Jewellers Eximp pvt. Ltd shall be final and binding.
4. The customer should get the original product invoice and original certificate for all returns/exchanges. Cost of recertification shall be borne by the customer.
5. The jewellery that is brought back is then appraised and checked by the quality assurance department within seven days of date of receipt
6. The jewellery then is valued by the valuation department as per prevailing market price.
7. The jewellery shall be exchanged as per prevailing market price in Hyderabad irrespective of the sales price in the US or any other place or purchase price.
8. The jewellery shall be exchanged with other jewellery as per the exchange policy existing at time of exchange.
9. The present exchange policy is as follows
10. For all exchanges the customer will have to pay the difference if any at the time of exchange
11. For all returns, the customer shall be refunded the amount less 10% (Ten Percent) of the above exchange value.
12. Shree Jewellers Eximp Pvt Ltd shall pay the amount by account payee cheque within 10 days of return of jewellery.
13. Shree JewellersEximpPvt Ltd will not be liable for any variation in the purchase price and market price at the time of exchange/return.
The process to follow:
Please call our dedicated Customer Care number +91 9000411117 between 11.00am to 20.00pm Indian Standard Time and inform your Order Number and validate your identity by informing your name, address, contact details and invoice details.
And then tell why you want to either return the product or exchange it for a same value product.
Also provide the same reasons in writing to our email id email@example.com
Once the claim is approved by SJEPL it shall be intimated to you by telephone call and email both
It shall take minimum 1 working day to validate or reject the claim, on case to case basis
Once you receive an intimation that your claim is validated then you shall be given two options – (i) money back (ii) exchange it for another product in the same price range For option (ii) you shall be given an option of 10 designs from which only you have to select and inform your choice by phone and email both.
In either case, you have to first send or get the product in the original packing only without exception and get it back to us. It is strongly advisable that the buyer at time of sending it back insure it for the full amount. The insurance amount shall be equally shared by SJEPL and the buyer in the ration of 50:50. In the unfortunate event of the product getting misplaced or damaged in transit due to fault of the courier/logistic company and it is not insured, then the loss shall be borne by the buyer and SJEPL will not help in it. Under such a circumstance, any Money Back validated claim will be revoked and cancelled irrevocably
Once the Money Back claim is validated and irrespective of which option you choose, you should send the product within 2 working days from date of validation of claim. And on the date of dispatch compulsorily email us a scanned copy of the Courier Dispatch Slip
For option (i) of money refund, it shall be refunded within 7 working days from date of claim validation
For option (ii) of product exchange, you can either select the alternate product(s) of the same value from either our portal or by physically visiting our Showroom at Jubilee Hills, Hyderabad, AP, India or BasheerBagh, Hyderabad, AP, India. However it should be noted that this exchange of product should be completed within 15 working days from date of validation of claim. No exchange or refund shall be entertained after this date has lapsed. For visiting our Showroom a prior appointment needs to be taken and the copy of the invoice of purchased item and a photo-identity proof which bearing the same identical address as mentioned in the invoice has to be produced without fail and without exception. Photo-identity proof that will be accepted are either of these – Driving License, Photo ID Card issued by Central/Federal Government or State Government to its employees or Passport.
The SJEPL Online Shopping Policies along with the Terms & Conditions and Privacy Policies mentioned form an Agreement regulating the relationship between buyer and seller with regard to the use of SJEPL Online Shopping Portal.
The agreement for sales between the buyer and seller (i.e. ShreeJewellers Eximp Private Limited, henceforth addressed as SJEPL) is broadly based on the following terms & conditions:
The buyer certifies that he/she is at least 18 (eighteen) years of age or has the explicit consent either oral and/or in writing of a parent and/or legal guardian. These terms and conditions supersede all previous representations, understandings, and/or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of SJEPL you agree to be bound by the Terms and Conditions.
All prices, unless indicated otherwise are in Indian Rupees.
By indicating User’s acceptance to purchase any product(s) or service(s) offered on the site, user is obligated to complete such transactions. Users should restrain from indicating its acceptance to purchase product(s) and service(s) where it does not intend to complete such transactions.
SJEPL accepts no liability for any errors or omissions, whether on behalf of itself or its Sellers or third parties.
Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
In a credit card transaction, you must use your own credit card. SJEPL will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
In a debit card transaction, you must use your own debit card. SJEPL will not be liable for any debit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
The online payment transaction is carried through an online payment system. If due to any technical reason, the payment transaction page malfunctions/stops display mid-way of any transaction then in no manner SJEPL shall be held liable for it. The user shall have to contact its Bank or the payment gateway agency i.e. ICICI-First data for any such query. SJEPL shall not and is not required to mediate or resolve any dispute or disagreement between Users and Bank and/or Payment Gateway Merchant.
In the event that a non-delivery occurs on account of a mistake by the Buyer (i.e. wrong name or address) an extra cost of 5% of the gross bill value or Rs 5,000/- (Indian Rupees Five Thousand Only) whichever is lower towards re-delivery shall be claimed from the User placing the order.
Shipment/delivery time of order processing starts from the day of receipt of the payment. The Shipment/Delivery time is an approximate time mentioned by the SJEPL against each product. SJEPL shall not be liable for any delay / non-delivery of purchased goods due to flood, fire, wars, acts of God or any cause that is beyond the control of SJEPL.
The buyer / visitor acknowledges that this site shall be used for only personal and non-commercial usage. Any use of this website or its content other than for personal purposes is prohibited.
The personal and non-commercial usage of this Website shall be subject to the following restrictions (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or dismantle the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. And further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.
The buyer on this website and/or the visitor to this website will not (a) use any product or service available on the Website and/or Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company’s sole discretion.
The buyer on this website and/or the visitor to this website will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and/or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Website and/or Services.
The buyer on this website and/or the visitor to this website will not engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the Internet.
The buyer on this website and/or the visitor to this website will not delete or modify any content of the Website and/or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
In no event shall SJEPL, its director(s), official(s), representative(s) and/or employee(s) are liable for any damages like shipping damage, non-satisfaction by seeing the product etc relating to products sold through its various platforms like online e-store and physical boutique.
Presently, the service(s) of SJEPL Shopping are being offered free of cost. However, SJEPL reserves the right to charge a fee for any or such facilities.
The User agrees to use the services provided by SJEPL, its affiliates, consultants and contracted companies, for lawful non-commercial purposes only.
The User agrees to provide authentic and true information. SJEPL reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), SJEPL has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website, and/or other affiliated websites without prior intimation whatsoever and also forfeit the delivery of goods purchased/booked online and/or the payment paid for the booked goods.
SJEPL will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act/omission of the Seller i.e. SJEPL due to external factors like non-availability of raw materials, volatile market conditions etc. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Partial delivery of product needs to be reported within 10 days of receipt of the product. No form of claim and/or query and/or complaint shall be entertained in any manner after the deadline of 10 days of receipt of the product.
Cancellation, on user’s request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased and subject to mutual written consent between buyer and seller.
All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Cheque pay mode, where refund shall be processed via Pay Order/Demand-draft. The refund shall happen within 7 working days after verification of the returned products. Delivery of orders would be done address specific not person specific.
Octroi charges, wherever applicable, may be levied on some products displayed on the site .These charges shall are not refundable and shall be borne by the customer. In the event of cancellation of the order the octroi charges levied shall not be refunded.
“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number and credit card information.
You agree and undertake to provide true and complete information about yourself by registering on this Website and you are solely responsible for protecting your password and all acts by way of use of your password. If you have submitted Personal Information through this Website and wish us to cease using it for the purposes submitted, please contact us.
PERSONAL INFORMATION THAT MAY BE COLLECTED
Shree Jewellers Eximp Pvt Ltd shall collect and store any information that you may provide on our Website. To enable you to become a member or subscriber of our Website we need to have your basic Personal Information. Apart from this, when you visit our site, our systems collect details about your computer’s personal information like your IP address. Please note that your IP address does not identify you personally.
No use or Services available on this Website are directed towards children. Shree Jewellers Eximp Pvt Ltd does not knowingly collect Personal Information from persons below the age of eighteen or sell of its products to persons below the age of eighteen.
USE OF INFORMATION COLLECTED
Shree Jewellers Eximp Pvt Ltd owns all the information collected via the Website. As applicable, the information collected by Shree Jewellers Eximp Pvt Ltd shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience.
Please note that when you place an order, some of your Personal Information will be passed on to other agencies such as courier companies, credit card processing companies, vendors etc. who need to have access to some Personal Information to enable them and Shree Jewellers Eximp Pvt Ltd perform their duties and fulfill your order requirements.
Shree Jewellers Eximp Pvt Ltd does not allow any unauthorized persons or organizations to use any information that Shree Jewellers Eximp Pvt Ltd may collect from you through this Website.
In the event Shree Jewellers Eximp Pvt Ltd is required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which may be without notice to you.
Shree Jewellers Eximp Pvt Ltd may share collective information such as demographics and Website usage statistics with our sponsors, advertisers or other third parties (such third parties do not include Shree Jewellers Eximp Pvt Ltd’s marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information.
You shall indemnify and hold harmless SJEPL and (as applicable) SJEPL’s parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement
The User agrees that SJEPL may under certain circumstances and without prior notice, immediately terminate the User's user ID and access to the Website/Services. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, etc
SJEPL shall have no liability to you for any interruption or delay, to access the Site irrespective of the cause.
Jurisdiction of Law
This agreement and each Terms of Sales shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Hyderabad, AP, India.